Measuring Service Quality of a Multi-Disciplinary Engineering Course

Outcome Evaluation of a Multi-disciplinary Community-based Continence Service for Australian Women Outcome Evaluation of a Multi-disciplinary Community-based Continence Service for Australian Women Outcome Evaluation of a Multi-disciplinary Community-based Continence Service for Australian Women

Outcome evaluation of a multidisciplinary community-based continence service for Australian women, Women and Health. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitiv...

Improving Success Ratio in Multi-Constraint Quality of Service Routing

Multi-constraint quality-of-service routing will become increasingly important as the Internet evolves to support real-time services. It is well known however, that optimum multi-constraint QoS routing is computationally complex, and for this reason various heuristics have been proposed for routing in practical situations. Among these methods, those that use a single mixed metric are the mo...

Multi-disciplinary perspective on Knowledge Quality: Knowledge Quality

In a knowledge economy, knowledge repositories are being created, maintained, and disseminated by most organizations. While the major technical issues of storage and access have been solved, the issue of quality control and quality assurance on the contents are still relatively unexplored. In this paper, we propose a general framework of information systems quality. The framework is articulated...

Engineering for Quality of Service

Measuring Service Quality with SERVPERF

SERVPERF, the performance component of the Service Quality scale (SERVQUAL), has been shown to measure five underlying dimensions corresponding to Tangibles, Reliability, Responsiveness, Assurance, and Empathy (Parasuraman, Zeithaml, & Berry, 1988). This paper describes a validation study, employing four different datasets, of a shortened 15-item version of the SERVPERF scale to be called SERVP...